The irony for me here is that I had suggested to switch this business client over to this Rackstation from their current Qnap NAS device after having had to scramble several times in the last few months to mitigate the vulnerabilities that surfaced there and to harden their systems. Yeah, I mirror your sentiments on the EXOS HDD line too, not to mention the many NAS solutions I've implemented/supported for many clients and business contacts. No business would accept a product that is unsuitable for its intended use and ineligible to into a production environment without proper drive health data monitoring…įinally, Synology support has a long way to go to adequately compete in anything beyond the consumer market, and even that could stand to be improved… I told support that I will only wait 1 week for a resolution to this issue, after which I’ll return this thing. Here is the link if you want to suggest something to Synology. Yup, it was surreal, comical, and sad all rolled together in one S*** sandwich.Īnyways, I took him up on his suggestion and made sure to explain the situation as much as possible on that ‘Compatibility List Suggestion’ form, but I’m not very hopeful at this point. I asked him to escalate the situation internally to the right team that deals with drive compatibility issues, but he declined to do it saying I should do it instead… His attention was obviously being divided among several support chats at a time taking what seemed like ages to respond to my comments and questions. He had no cogent explanation but agreed that my logic was sound and that it should otherwise be recognized properly.Īnyways, the chat support rep just wasted an hour of my life to tell me to hit the drive database update button (which I had already tried), and then to tell me then to fill out a support form requesting to add the drive to the list, even though it is already on that list like I mentioned above. I showed him it has already been verified compatible with many of their NASes, so their verification team obviously already had a go at it, yet here we are. That level 1 support guy could not explain why a drive that is already compatible with some of the current models and has its own entry on their compatibility list, is still coming up as unverified on the Storage Manager in our RS2421+. So one would be left wondering then, is it because they want to promote their new line of rebranded HDDs and increase sales revenues to the detriment and expense of their customers? Or are they hoping we don’t notice these things and call them out on their shenanigans? In fact, these helium filled EXOS drives meet and/or exceed all workloads demanded by Synology’s NAS products. This HDD is compatible with their “other” models, so it is clearly compatible by their DSM OS, and older model series are also compatible with it according to Synology, so no one in their right mind can claim that this Seagate enterprise class HDD would not work with or would underperform or is unsuitable to NAS duties required by the ‘21 Plus series models. This reeks of anti-competitive behavior from Synology. Synology wants us to believe and accept that the rack mount form factor makes the same HDD on the same generation platforms that use the same CPU and run the same DSM OS somehow magically become unverified/incompatible, Right, Synology? /s So, while previous discussions about HDD compatibility focused on describing Synology's compatibility limitations as being applicable to the higher end XS/XS+ and higher lines, we're now seeing the lower end Plus series being impacted by this anti-competitive move from Synology.Ĭase in point, the Seagate EXOS X16 16TB (ST16000NM001G) enterprise class HDD is “compatible” with the ’21 series desktop form factor models DS1621+, DS1821+ that have the AMD Ryzen V1500B cpu, whereas the RS1221+, RS2421+/RS2421RP+, & RS2821RP+ models that all use the exact same AMD Ryzen V1500B cpu are now unverified/incompatible with this exact same HDD.
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